Is my course content mine to use forever?

Yes, once you have purchased your course or programme, this will be yours to keep forever. The material will most likely be copyrighted so you will not be able to reproduce it in any form.

Questions on course content

If you have any questions on the course content then these can be directed to the course tutor, the Academy Partner either via email or the weekly webinar’s.

Are there any assignments on my course?

The course description will clearly state whether there are any assignments to be completed on the course you are purchasing. If you have any questions or you are unsure then please contact support.

When do I receive my certificate or qualification?

Once you have completed all parts of the course or programme and all assignments and exams have been completed and the necessary grades achieved.

I can't remember my password

Simply go to the login screen and click on “Lost your password?”

My account

My voucher is not working

If you have been given a voucher from a third party website then this may have an expiry date, please check this first. If it is still valid then please contact support using the form provided.

Questions on course content

If you have any questions on the course content then these can be directed to the course tutor, the Academy Director or if you cannot find details for these contacts then you can contact us directly with any questions and we can either handle this for you or make sure it is directed to the right person.

I have purchased the wrong course, what do I do?

If you have accidently purchased the wrong course then you will be able to request a refund if this purchase was less than 24 hours ago. If any longer time period has elapsed then refunds are usually not provided. Please contact us via the support form to submit your case.

What are your terms and conditions?

Simply go to our Terms and Condidtions page for full details.

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